COMMERCIAL ENGAGEMENT

Companies that offer products and solutions that are aimed at improving the effectiveness of the commercial aspects of the enterprise - fulfillment, assurance and billing (FAB), CRM, CEM. This includes customer identification, support and communications tools, sales and marketing, billing and invoicing, and support for product sales channels such as B2B, web and mobile based retail.

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CUSTOMER INFORMATION SYS (CIS) SEGMENT

Customer Information System(CIS) software solutions provide combined customer care and billing solutions typically used by utilities to deliver integrated customer care. CIS software offer customer self-care, billing and bill pay options, integrated call center support and customer notification solutions.


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